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Machines and plants are increasingly operated in places which are far away from the place of manufacture. Manufacturers of plants must nevertheless be ableto provide support in the event of a fault. Especially during the warranty period this can result in high costs. TeleService helps to reduce thisrisk.
Highlights:
* Shorter response times for service callouts
* Onsite service callouts can be reduced by up to 60%
* Easytohandle solution, tailored toindustrial automation
* Support for SIMATICspecific services
* Support for PROFIBUS and Ethernet analog networks
The possible applications for TeleServiceare manifold. Plants can be diagnosed, values set and data transmitted from any place on earth via a telephone cable.TeleService contributes significantlyto reduce travel and personnel costs for service calls and has therefore been a standard product in automation for a long time.
SIMATIC TeleServicecomprises the following coordinated components:
* TeleService adapter with integral analog or ISDN modem and serial interface for external modem, e.g.wireless modem
* TeleService software with access data management, enabling userfriendly establishment of the connection to the automation components
*Function blocks for remote maintenance, remote link, and alarm via SMS or fax
Application:
* Remote maintenance
For remote maintenance a technician dialsinto a remote plant by telephone. STEP 7 can be used to read status information or to correct the user program remotely.

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